Privacy & Cookie Policy
Last updated 21-09-2025
LM Plumbers Worcester (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information of our customers, website visitors, and anyone who interacts with us. This policy explains how we collect, use, and protect your data, and how we use cookies on our website. We are based in the UK and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information we collect
- We collect only the information that is necessary to provide our plumbing and heating services, such as:
- Your name and contact details (phone number, email address, address) when you make an enquiry or booking.
- Information you provide in messages or forms submitted via our website.
- Limited technical information when you visit our website (see cookies section below).
- We do not collect or store payment card details through our website.
How we use that information
- Respond to your enquiries and provide quotes.
- Arrange and carry out plumbing and heating services.
- Manage invoices and payment records.
- Improve our website and customer service.
- Comply with legal obligations (e.g. tax records).
- We do not sell, rent, or trade your data to third parties.
How we use that information
- Damaged flue cap – A cracked, missing, or aged flue cap leaves the flue exposed to rain and debris.
- Poor flue installation – If the flue isn’t correctly sealed where it exits the wall, rainwater can easily seep into the boiler casing.
- Condensate pipe issues – As mentioned, if the condensate pipe connects to a blocked downpipe, water can backfill into the boiler unless an air break is fitted.
- Worn seals – Over time, seals within the flue or casing can degrade, allowing rainwater to trickle down into the combustion chamber.
Law basis for processing
- We process personal data on the following lawful bases under UK GDPR:
- Contractual necessity – to provide plumbing and heating services you request.
- Legal obligation – to keep financial and tax records.
- Legitimate interests – to respond to enquiries and improve our website.
- Consent – where required, e.g. for non-essential cookies or marketing communications.
Data retention
- We only keep your personal data for as long as necessary:
- Service records, quotes, and invoices – retained for up to 7 years for tax purposes.
- Enquiry details – retained for up to 12 months if no contract is entered into.
- Website analytics data – anonymised and kept only for website performance monitoring.
Data sharing
- We may share your data with:
- Service providers (e.g. accountants, IT support) who help us run our business.
- Regulators, insurers, or legal authorities if required by law.
- All third parties are required to respect the security of your data and act in accordance with UK GDPR.
Your rights
- You have the following rights under UK GDPR:
- The right to access the personal data we hold about you.
- The right to correct inaccurate data.
- The right to request deletion of your data (where legally possible).
- The right to restrict or object to certain types of processing.
- The right to data portability (in some cases).
- The right to withdraw consent (where consent is the basis for processing).
- To exercise any of these rights, please contact us using the contact information provided at the bottom of this policy.
What are cookies?
Cookies are small text files placed on your device when you visit our website. They help us improve your browsing experience and understand how our website is used. Types of Cookies We Use
Types of Cookies We Use
- Our website uses minimal cookies, including:
- Essential cookies – required for the website to function properly (e.g. security, load balancing).
- Analytics cookies (where used) – anonymous data to help us understand visitor numbers and improve site performance.
Types of Cookies We Use
- Our website uses minimal cookies, including:
- Essential cookies – required for the website to function properly (e.g. security, load balancing).
- Analytics cookies (where used) – anonymous data to help us understand visitor numbers and improve site performance.
Analytics & Advertising Cookies
We use Google Analytics to understand how visitors use our website and Google Ads to measure the effectiveness of our advertising campaigns. These cookies may track pages visited, time spent on site, and whether a visitor completed an action (such as submitting a form). We only set these cookies with your consent. You can choose to accept or reject them through our cookie banner when you first visit our website.
Security
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. We only set these cookies with your consent. You can choose to accept or reject them through our cookie banner when you first visit our website.
Changes to this policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in the law or our business practices. The latest version will always be available on our website. We only set these cookies with your consent. You can choose to accept or reject them through our cookie banner when you first visit our website.
Contact us
- If you have any questions about this Privacy & Cookie Policy or how we handle your data, please contact us:
- 9 Seymour Ave, Worcester, WR3 7LT
- 01905 412889